Privacy Policy

Last updated: June 2025

1. Who We Are

Business name: Sharon's Flower Memories

Location: Papworth Everard, Cambridge, Cambridgeshire, UK

Contact: sharonsflower.memories@gmail.com

We are the data controller for the personal information collected through this website.

2. What Information We Collect

We collect the following personal information when you use our services:

• Name — when placing an order, making a booking, or contacting us
• Email address — for order confirmations, booking updates and correspondence
• Phone number — for booking confirmations and order updates
• Payment information — processed securely by Stripe (we do not store card details)
• Message content — when you contact us via our contact form
• Gift card recipient details — name and email of gift card recipients
• Booking details — preferred dates, times and occasions

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders for flower preservation services
• Send order confirmations and status updates
• Manage your bookings and appointment reservations
• Respond to your enquiries and messages
• Send gift cards to recipients on your behalf
• Improve our services and website
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance — to fulfil orders and bookings you have placed with us
• Legitimate interests — to respond to enquiries and improve our services
• Legal obligation — to comply with applicable laws and regulations

5. Payment Processing

All payments are processed securely by Stripe, a PCI-compliant payment processor. We do not store, process or have access to your full card details. Stripe's privacy policy is available at stripe.com/gb/privacy.

6. How We Store Your Data

Your personal information is stored securely on our hosting servers (Hostinger, located within the EU/EEA) and in Google Sheets as a backup record. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law — typically no longer than 6 years for financial records.

7. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your data with:

• Stripe — for secure payment processing
• Google — we use Google services for email and data backup
• Hostinger — our website hosting provider

All third-party providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

8. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your personal data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to object — you can object to our processing of your data

To exercise any of these rights, please contact us at sharonsflower.memories@gmail.com. We will respond within 30 days.

9. Cookies

Our website uses essential cookies to ensure basic functionality (such as session management for our secure admin area). We do not use tracking, advertising or analytics cookies. For full details, please see our Cookie Policy.

10. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

• Website: ico.org.uk
• Telephone: 0303 123 1113

However, we would appreciate the opportunity to address your concerns directly first. Please contact us at sharonsflower.memories@gmail.com.

13. Contact Us